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Now available: Public launch

Automate triage. Accelerate resolution. TriageFlow AI

AI that auto-classifies, prioritizes, and routes every inbound ticket or alert—learning from your data to cut time-to-first-response and reduce escalations. Connect Zendesk, Jira, ServiceNow, Slack, and email in minutes.

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From intake to resolution—fast, accurate, auditable

Core capabilities of TriageFlow AI

SLA‑aware prioritization

Automatically classifies and scores every ticket by SLA, impact, and customer tier to surface what matters now. Dynamic queues update in real time as context changes.

Explainable decisioning

Shows the why behind classifications, priorities, and routing with evidence and confidence levels. Includes a full audit trail for compliance and coaching.

Safe automation with control

Executes next‑best actions—assignments, field updates, tags, and reply drafts—within policy guardrails and human‑in‑the‑loop review. Works across your existing tools.

Simple Pricing

Flexible pricing to match any budget or team size.

Starting at

$49/agent/mo

14-day free trial. No credit card required.

What’s included

  • AI ticket classification, priority scoring, and auto-routing
  • Agent copilot: suggested replies, summaries, and next-best actions
  • Multichannel intake: email, web, chat, and Slack
  • Human-in-the-loop approvals for sensitive actions
  • SLA-aware queues and escalations
  • Knowledge-base sync with answer suggestions and auto-drafts
  • Workflow automation: dedup, merge, tagging, and intents
  • Dashboards: backlog health, deflection, FRT/ART, and trends
  • Native integrations: Zendesk, Intercom, Freshdesk, Jira, ServiceNow, Slack
  • API and webhooks for custom workflows
  • SSO (Google/Microsoft) and role-based access controls
  • GDPR-ready with data retention controls and audit logs

Frequently asked questions

Cut backlog. Hit every SLA.

TriageFlow AI learns your categories, priorities, and routing rules, then applies them consistently at scale. Eliminate manual sorting, reduce handoffs, and keep teams focused on high-impact work.

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